Free Shipping for Australian & US orders over $100

Shipping

Please note that although Express shipping services are fast, unfortunately we cannot guarantee timings as it all depends on the destination for delivery. Occasionally, carriers experience delays and as much as we do not like it, they are out of DG’s control.

DG does not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivery an order.

Please also note that shipping times do not include despatch times, during high volume periods & sales. Under these circumstances, despatch times may vary.

Standard delivery within Australia

All goods are dispatched from Melbourne, Victoria, Australia and are delivered by Australia Post.

Most orders are dispatched from our warehouse within 1-3 business days.

Upon dispatch we will send you a notification email and your order should arrive within 3-7 business days for standard delivery and 1-3 business days for express delivery.

Please note it can take longer to WA, remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.

We use AusPOST's eParcel system to deliver items Australia-wide from our Online Store in Torquay, VIC.

For Australian standard deliveries, please see below shipping charges:

  • $13.95 postage and handling within Australia
  • FREE delivery on orders over $150 (excludes shipping costs, corporate orders and express post)

For Australian standard deliveries, please see below guideline, as to when you should receive your parcel:

  • Sydney metro, Canberra metro, Central Coast and Wollongong: 2-3 business days delivery from despatch
  • NSW Regional, Melbourne, Brisbane: 2-3 business days delivery from despatch
  • VIC Regional, QLD Regional, Adelaide: 3-4 business days delivery from despatch
  • SA Regional, Tasmania: 4-5 business days delivery from despatch
  • Darwin: 5-6 business days delivery from despatch
  • Perth: 5-7 business days delivery from despatch
  • NT Regional: 6-7 business days delivery from despatch

Please note that some rural locations may take slightly longer. Once your order leaves our warehouse, you will receive an email from AusPOST with your tracking number, after which you can track your delivery. Please contact AusPOST for any inquiries about your order, as once this leaves our Online store, it is in the hands of AustPOST.

We suggest you give an address where you will most likely be during the day to receive delivery, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in Australia. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.

For New Zealand, you should generally receive your order within 5-11 working days. Please be aware that some New Zealand orders may take up to 3 weeks, depending on customs.

Express delivery within Australia

We use AusPOST's Express Post to deliver items Australia-wide from our Online Store in Sydney, NSW. Please see below shipping charges:

  • $24.95 for postage and handling within Australia.

For Australian express post deliveries, please see below guideline, as to when you should receive your parcel:

  • Sydney metro, Canberra metro, Central Coast and Wollongong: 2 business day delivery from despatch
  • NSW Regional, VIC Regional, QLD Regional, Melbourne metro, Brisbane, SA Regional, Tasmania: 1-2 business days delivery from despatch
  • WA, NT Regional, Darwin, Perth, QLD Remote: 3 business days delivery from despatch

Please note, deliveries to rural areas will receive the fastest possible delivery using existing transport links, this may take up to 6 business days.

Once your order leaves our warehouse, you will receive an email from AusPOST with your tracking number, after which you can track your delivery. Please contact AusPOST for any inquiries about your order, as once this leaves our Online store, it is in the hands of AustPOST.

Refunds and Returns Policy

We have a no hassle money back guarantee when it comes to customer satisfaction on products purchased from DG:

If you are not happy with your purchase - at any time, for any reason, just email gday@driftwoodgoods.com for an exchange or full refund (excludes DG Gift Cards – which cannot be refunded or replaced).

If your order arrives less than perfect please provide a photo to gday@driftwoodgoods.com so we can organise a replacement or refund. Please note we are unable to provide refunds or exchanges without proof of goods.

Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.

Can I cancel my order?

An order can only be cancelled up to the point it is despatched. We pride ourselves in despatching orders promptly, so to cancel please contact us immediately. You will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.





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