Free Shipping for Australian & US orders over $100

Candle Care

Treat your candles with care for the best experience.

Trim the wick

Before lighting always trim the wick to approximately  6mm with a wick trimmer and remove any wick debris as this encourages an even burn.

Avoid draughts

Candles burn best in still air but if you can’t avoid draughts, turn the candle periodically to avoid uneven burning and possible candle collapse. A candle in a draught may also start to smoke.

Putting candles out

Use a candle snuffer to prevent wicks from drifting off-centre and to avoid wax splash. This will help to maximise the candle’s burn time. Blowing out a candle is not recommended as the liquid wax may splatter and the wick may continue to glow and emit smoke.

Candle Cluster

When creating decorative candle displays, candles should be separated from each other by a minimum of 10cm to prevent burn problems. Candles that are burnt too close together will affect each candle’s burn quality, which may cause candles to collapse and not burn to their maximum burn times.

Candle storage

Candles are sensitive to temperature and light. Avoid candles from fading, cracking and melting by storing your candles in a cool, dry place, away from direct sunlight, dust and fluorescent light. Store your candles in an upright position and don’t leave your candles in a car on a warm day.


Regularly trim your wicks. We use 100% cotton, lead free wicks. Sometimes you will notice a ‘mushrooming’ of the wick. To provide the cleanest burn possible, we recommend you remove the black ‘mushroom’ before burning and periodically during the burning. Failure to do this may lead to a

‘wax pool re’ (in Containers and sometimes Votives) where the entire candle may appear to ignite. This

is caused when a hot piece of untrimmed wick drops into the melted wax pool and ignites it.

Prevent the ‘mushroom’ effect by regularly trimming the wick and not burning any candle for longer than the maximum recommended burn time.

In the event of a ‘wax pool re’, do not throw water onto it as this will cause the candle to ‘explode’ due to the water suddenly turning to steam with the hot wax. The candle should not be moved or touched while the wax is on re. Either blow it out, cover with a re blanket or use a re extinguisher.

Setting the candle memory

To get the maximum burn times from your candles, in particular pillar candles, you need to set the

candle memory. To set the candle memory, burn the candle for one hour for every 2.5cm of its diameter the rest time the candle is lit. This will allow the pool of wax to extend to the outside rim and prevent the candle from forming a crater. Each time the candle is lit after setting the memory, the candle will burn out to the rim.

Maximum session burn times

Never burn a candle for longer than three hours

at a time. If a candle is burnt for excessive periods without being allowed to re-solidify, even the best candle can burn out the sides due to excessive heat.

candle care 5

We want you to have the best Driftwood Goods experience so here is some essential product information. Failure to follow instructions could result in injury, re or property damage.

Keep candles out of reach of children and pets.

A draught can cause a candle to smoke.

Do not use if the glass container is cracked, chipped or broken.

If a candle has multiple wicks, then all wicks must be lit every time.

Don’t burn candles completely - discard them once they have burnt to 2cm from their base or holder.

Before lighting or, always trim the wick to 6mm and remove any wick debris. This encourages an even burn while helping to eliminate dripping and smoking.

Container candles may become hot. Handle with care and wait for the wax to set and the candle to cool before moving. Never move a burning candle.

A burning candle may generate significant heat above the flame so always position well away from combustible materials.

When lighting a candle using a match, take care to prevent any match debris from dropping onto the candle.

Always keep the wax pool free from foreign objects such as wick trimmings, wick particles, match debris and dust

How to remove wax residue

Always carry out a spot test rest.

Place in freezer for 15 minutes to harden the wax and then remove the wax.

Use a hair dryer to heat the wax then quickly wipe with a clean cloth.

Wash garments in hot water, or place a paper towel on top of the wax spots and press with a warm iron.

Glass care

Even the very best candle will deposit carbon on glass, especially if the wick is not trimmed or the candle is exposed to draughts. Wipe away any build-up with a clean, damp cloth.

Please note

All DG products are used at your own risk.

By following these instructions we are confident that you will get the most enjoyment from your DG purchase. DG does not accept responsibility for any damage caused as a result of the misuse of its products.

We offer a money back guarantee on all our products, which is the extent of our liability.

Pregnancy and essential oils

Pregnancy is a special time to care for you and your baby. However, you should be aware of the following points when using products that contain essential oils, particularly during pregnancy.

  • Consult a qualified medical practitioner before using essential oils if you are planning
  • a pregnancy, are pregnant, have allergies, high blood pressure or any other medical condition.
  • Take care when using essential oils near young children, babies and animals.
  • Use essential oils as directed: not for internal consumption, never apply directly on skin.
  • Protect your essential oils by keeping them away from direct sunlight and heat.
  • Keep essential oils away from eyes at all times.
  • The diverse range of essential oil varieties and applications makes it difficult for us to give advice to individuals.
  • Refer to product packaging for additional warnings and cautions.
  • Advice should be sought from a qualified medical practitioner. Additionally there are a number of publications and websites that provide information regarding the use of essential oils and any risk that may be associated.

Candles and Melts

  • Never leave burning candles unattended.
  • Always remove labels and wrapping before lighting candles and décor products.
  • Do not position candles or fragrance products on or near TV cabinets, electrical items or heat sources.
  • Never burn a candle for longer than three hours at a time. After the maximum recommended burn time, let it cool, trim the wick and relight.
  • Always use candles and fragrance products on an appropriate tray. Under no circumstances should a candle be placed directly on a table or any other surface that may be subject to damage.
  • Under no circumstances should any product that generates heat, flame or fragrance be placed directly onto antique, valuable or highly polished furniture.

    Liquid error: include usage is not allowed in this context